Refund policy

RETURN & REFUND POLICY

At THEEDAMA, we want you to have a positive experience with your order. Because our wellness products are produced and fulfilled specifically for each order, we do not accept returns or issue refunds for change of mind, personal preference, or products that have been opened or used.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:
• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once your claim has been reviewed and approved, we may offer a replacement or refund, depending on the circumstances.

NON-RETURNABLE ITEMS

For health, safety, and hygiene reasons, opened or used supplements and wellness products cannot be returned.

We also do not accept returns or refunds for:
• Change of mind
• Personal taste or flavor preferences
• Incorrect items ordered by the customer
• Products that have been opened or used

ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed. Once an order has entered fulfillment, it may not be possible to cancel or modify it.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

CONTACT US

If you have a problem with your order or have questions about this policy, please contact us through the contact information provided on our website.

THEEDAMA

EMAIL: Support@theedama.com

WEBSITE: THEEDAMA.COM