Shipping policy
SHIPPING POLICY
Thank you for shopping with THEEDAMA. We are committed to providing a smooth and reliable shipping experience.
ORDER PROCESSING
Orders are processed and prepared for fulfillment after your purchase is confirmed. Processing times may vary depending on order volume, product availability, weekends, and holidays.
UNITED STATES SHIPPING
Standard Shipping:
Estimated delivery: 3–5 business days
Shipping fee: $8.00
FREE Standard Shipping on orders of $70 or more.
Express Shipping:
Estimated delivery: 1–2 business days
Shipping fee: $15.00
CANADA SHIPPING
Standard shipping to Canada is based on package weight:
0–1 lb: $19.00
1–2 lbs: $20.00
2–3 lbs: $22.00
3–4 lbs: $24.00
Estimated delivery: 3–5 business days.
International shipments may experience additional delays due to customs or carrier processing.
ORDER TRACKING
When tracking information becomes available, customers will receive an email with their tracking details.
DELIVERY TIMES
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs processing, or other circumstances outside our control.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@theedama.com.
Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.
LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, you receive an incorrect product, or you believe your package has been lost, please contact us at support@theedama.com.
Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable.
CUSTOMS & IMPORT FEES
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country or local authorities. These charges are not included in the product price or shipping charge unless specifically stated at checkout.
CONTACT US
If you have any questions about shipping or your order, please contact us:
Email: support@theedama.com
Website: theedama.com
THEEDAMA